Support/FAQs


Profiles and Accounts

How do I get a login for the our learning site?
New employees should receive an email within the first month of their start date. If you need access sooner, or have been here more than a month and have not yet received an email, please contact Jana Vergados in HR.

I forgot my password, how can I reset it?
Click Reset Password on the right. An email will be sent to you with a new password.

How can I change my password?
After logging in, click on the User Profile button on the top right (the image of a person), this will give you options to change your personal settings including your password. (Click on images for larger size).

mainpageusersettings

settings

Courses

How do I enroll in a Learning course?
Once you are logged in, there is a Catalog Search box on the home page, where you can search for courses by keyword. You can also hover over the Learning Center tab, and select either Catalog Search or Catalog Browse. Click on the course you would like to register for it will show an Enroll button that you can use to register for the course.

How long do the courses take?
This information is available for some courses but not all. When you click on the course, if the information is available, it will be shown on the enrollment page. Times vary from course to course, but all are flexible in that you can return to where you last left off and move at your own personal pace. Some courses provided will insist that you move at a certain pace, but all this information will be given to you when you open the course details.

Can I resume a course where I left off?
Many courses offer the option to save your location within a course and return to it later. If you wish to resume a course later on, click the Bookmark icon within a course and your current location will be saved. The next time you login and access that course, you will be returned to your bookmarked location.